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At Planet Travel Advisor, we believe that every traveler should understand the payment, cancellation, and refund terms before confirming a booking. This policy explains how deposits work, when the remaining balance is paid, what cancellation fees may apply, how peak season cancellation rules are handled, and how refunds are processed.
Our goal is to make your booking experience clear, secure, and transparent. If you are unsure which policy applies to your tour, our travel advisors are always available to review your itinerary and explain the exact terms before you make a payment.
To confirm your tour booking with Planet Travel Advisor, a deposit is required. The deposit amount depends on the type of tour, package, or travel service you choose. Your deposit is part of your total tour cost and will be deducted from the final balance.
The remaining balance may be paid before arrival, on arrival, or according to the payment arrangement confirmed with your travel advisor. Some tours, luxury travel services, flights, cruises, hotels, or custom travel packages may require different payment conditions depending on supplier rules.
| Tour Type | Deposit Required | Payment Methods | Balance Payment |
|---|---|---|---|
| Overland Day Tours | 30% of the total tour cost | Credit card, debit card, or approved payment method | As agreed with your travel advisor |
| Shore Excursions | 25% of the total tour cost | Credit card, debit card, or bank transfer | Cash or card payment on arrival |
| Tours Including Domestic or International Flights | 25% of the total tour cost | Credit card, debit card, or bank transfer | Cash or card payment on arrival, unless otherwise confirmed |
| High-Luxury Tours | 50% of the total tour cost | Credit card, debit card, or bank transfer | Cash on arrival or card payment before arrival |
| Full Travel Packages | 50% of the total package cost | Credit card, debit card, or bank transfer | Cash on arrival or card payment before arrival |
A 3% bank processing fee may apply to payments made by credit card or debit card. If this fee applies to your booking, your travel advisor will confirm it before you complete your payment.
Planet Travel Advisor aims to keep all payment terms clear before confirmation. If your tour includes special services such as flights, luxury hotels, cruises, or private arrangements, any special payment conditions will be explained before your booking is finalized.
Payments should only be made through official payment links, approved bank transfer details, or payment methods confirmed by Planet Travel Advisor. If you have any doubts about a payment request, please contact your assigned travel advisor before sending any payment.
If you need to cancel your tour, cancellation fees may apply depending on how many days remain before your arrival date. The earlier you cancel, the lower the cancellation fee is likely to be.
The standard cancellation policy applies to tours that do not fall within the peak season dates listed in the Peak Season Cancellation Policy section.
| Cancellation Time Before Arrival | Cancellation Fee |
|---|---|
| 61 days or more before arrival | 15% of the total tour cost |
| 60 to 30 days before arrival | 25% of the total tour cost |
| 29 to 15 days before arrival | 50% of the total tour cost |
| 14 to 7 days before arrival | 75% of the total tour cost |
| 6 to 1 days before arrival | 100% of the total tour cost |
Cancellation requests must be submitted in writing. The cancellation date is usually calculated based on the date Planet Travel Advisor receives your written cancellation request.
Some services may have additional cancellation conditions depending on the supplier. These may include flights, hotels, cruises, trains, domestic transportation, special permits, private guides, or luxury travel services.
If your tour includes services that are non-refundable or partially refundable, those costs may be deducted from any eligible refund.
Peak season travel dates usually involve higher demand and stricter supplier rules. Hotels, cruises, flights, guides, and special travel services may require earlier commitments during these periods. For this reason, cancellation fees during peak season are different from the standard cancellation policy.
Peak season cancellation rules apply during the following periods:
| Cancellation Time Before Arrival | Peak Season Cancellation Fee |
|---|---|
| 61 days or more before arrival | 25% of the total tour cost |
| 60 to 31 days before arrival | 50% of the total tour cost |
| 30 to 15 days before arrival | 75% of the total tour cost |
| 14 to 1 days before arrival | 100% of the total tour cost |
If your travel dates fall during Christmas, New Year, or Easter holidays, please review the peak season cancellation terms carefully before confirming your booking.
Some suppliers may apply stricter cancellation or refund conditions during peak periods. Your travel advisor can explain any special conditions that apply to your selected tour or travel package before payment.
If your cancellation qualifies for a refund, Planet Travel Advisor will review your booking, cancellation date, tour type, payment method, and any supplier-related costs before confirming the refundable amount.
Approved refunds are processed within 21 business days. The exact time required for the refunded amount to appear in your account may depend on your bank, card provider, or payment processor.
Refunds may exclude bank fees, card processing fees, airline penalties, supplier cancellation charges, and non-refundable travel services.
If your tour includes flights, hotels, cruises, luxury services, permits, or custom arrangements, these services may be subject to separate refund conditions.
If your tour includes flights, airline cancellation and change rules may apply separately from Planet Travel Advisor’s cancellation policy.
Flight tickets may be non-refundable, partially refundable, or changeable with a fee depending on the airline, ticket class, fare conditions, and timing of cancellation.
Any airline penalties, fare differences, or ticketing fees may be deducted from your refund or charged separately, depending on your booking conditions.
Before confirming a tour that includes flights, you may ask your travel advisor to explain the flight cancellation and change rules that apply to your itinerary.
Some travel services may be non-refundable once confirmed. These services may include, but are not limited to, hotels, cruises, domestic flights, international flights, train tickets, entrance permits, special event tickets, luxury services, private transportation, and custom arrangements.
If your itinerary includes any non-refundable or partially refundable services, your travel advisor should explain these conditions before your booking is finalized.
If you need to change your travel date, tour type, number of travelers, hotel category, flight details, or itinerary, please contact Planet Travel Advisor as early as possible.
Changes are subject to availability and supplier approval. Additional costs may apply if the change affects hotel rates, flight fares, transportation, guides, entrance tickets, or other travel services.
Planet Travel Advisor will do its best to assist with reasonable changes, but some confirmed services may not be changeable or refundable.
To cancel your tour, please contact your travel advisor in writing. Your cancellation request should include your full name, tour name, travel dates, booking reference if available, and the reason for cancellation.
Written cancellation helps ensure that your request is recorded correctly and reviewed according to the applicable cancellation policy.
After receiving your request, Planet Travel Advisor will review your booking and confirm any cancellation fees, non-refundable costs, and possible refund amount.
If you are not sure which deposit, cancellation, refund, or peak season rule applies to your booking, please contact a Planet Travel Advisor representative before making payment.
Share your tour name, travel dates, number of travelers, and any special services included in your itinerary. Our team will help explain the exact terms that apply to your booking.
Every itinerary is a blank canvas. We don’t do "cookie-cutter" tours; we design journeys that match your pace, interests, and curiosity.
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We loved how easy and enjoyable this entire experience was. We booked the "7 Days Istanbul Cappadocia Pamukkale Ephesus Tour" package and were impressed by how professionally everything was arranged. The itinerary gave us enough time to enjoy Istanbul, Cappadocia, Ephesus, and Pamukkale without feeling rushed, and all transfers and day tours ran on time. The communication before arrival was clear and helpful, which made planning much easier. What we appreciated most was the balance between guided sightseeing and free time, so the whole trip felt comfortable and enjoyable. If you are looking for a reliable way to explore Turkey, this is a great option. We came home with amazing memories and would book again.
One of the smoothest tours we have ever booked. We booked the "Best of Dubai in 8 Days Tour Package" package and were impressed by how professionally everything was arranged. The itinerary gave us enough time to enjoy Dubai without feeling rushed, and all transfers and day tours ran on time. The communication before arrival was clear and helpful, which made planning much easier. What we appreciated most was the balance between guided sightseeing and free time, so the whole trip felt comfortable and enjoyable. If you are looking for a reliable way to explore Dubai, this is a great option. It was the perfect mix of sightseeing, comfort, and great logistics.
This trip exceeded all our expectations. We booked the "7 Days Phnom Penh, Siem Reap & Koh Rong Sanloem Tour" package and were impressed by how professionally everything was arranged. The itinerary gave us enough time to enjoy Siem Reap, Phnom Penh, and Koh Rong Sanloem without feeling rushed, and all transfers and day tours ran on time. The communication before arrival was clear and helpful, which made planning much easier. What we appreciated most was the balance between guided sightseeing and free time, so the whole trip felt comfortable and enjoyable. If you are looking for a reliable way to explore Cambodia, this is a great option. We would absolutely recommend it to anyone visiting this destination.
A beautifully organized journey from start to finish. We booked the "4 Days Siem Reap Tour" package and were impressed by how professionally everything was arranged. The itinerary gave us enough time to enjoy Siem Reap without feeling rushed, and all transfers and day tours ran on time. The communication before arrival was clear and helpful, which made planning much easier. What we appreciated most was the balance between guided sightseeing and free time, so the whole trip felt comfortable and enjoyable. If you are looking for a reliable way to explore Cambodia, this is a great option. The itinerary was well balanced and never felt rushed.
One of the smoothest tours we have ever booked. We booked the "6 Days Classic Vietnam Tour Package" package and were impressed by how professionally everything was arranged. The itinerary gave us enough time to enjoy Vietnam without feeling rushed, and all transfers and day tours ran on time. The communication before arrival was clear and helpful, which made planning much easier. What we appreciated most was the balance between guided sightseeing and free time, so the whole trip felt comfortable and enjoyable. If you are looking for a reliable way to explore Vietnam, this is a great option. It was the perfect mix of sightseeing, comfort, and great logistics.
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